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Contact Us

This page explains how to contact the Bubbles Bet Casino support team, what to include in your message, and how we handle complaints.

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How to reach us

You can contact us through two channels, both staffed by agents who can look at your account once you are signed in.

Please write from the e-mail address registered to your account. We hold a gaming licence and verify accounts, so where we cannot confirm who you are we may need to complete identity checks before discussing account details.

What to have ready when you write

A few details let us check the matter straight away instead of writing back for more information.

  1. Your username as it appears on your account.
  2. The game, bonus or transaction the message is about.
  3. The date and time it happened, with your local time zone.
  4. A short description of what you expected and what happened instead.

Questions we help with

Most messages fall into one of the following areas:

  • Account and verification - signing in, updating your details, and the documents needed for identity checks.
  • Deposits and withdrawals - payment methods, pending payouts and the limits shown in your account.
  • Bonuses - how an offer works, wagering progress, and why a bonus may not have applied.
  • Technical issues - a game that will not load, a disconnection during play, or an error message.
  • Safer gambling - deposit limits, time-outs and self-exclusion, including GamStop.

Our services are for players aged 18 and over. If you would like support away from the site, GamCare, GambleAware and the National Gambling Helpline offer free and confidential help.

Complaints

If something has gone wrong and you are not satisfied with the answer you received, send an e-mail to support@casinobubblesbet.co.uk with Complaint in the subject line.

We acknowledge every complaint in writing, look into it, and reply with our decision once the checks are complete. Please keep to the same e-mail thread so the full history stays in one place. If the matter is still unresolved after our final answer, you may take it further through the alternative dispute resolution service named in our terms.