Terms & Conditions

1. Acceptance of These Terms and Changes

By opening an account, depositing funds, or using any service on the Bubbles Bet Casino website, you confirm that you have read, understood, and accepted these terms and conditions. If you do not agree with any part of these terms, you must not use the site or any of our services.

We may update or amend these terms from time to time. When we do, the revised version will be published on this page with the date of the latest change noted at the top. We encourage you to check this page periodically. Your continued use of the site after any update constitutes acceptance of the revised terms. Where a change is material, we will make reasonable efforts to notify you - for example, by email or by a notice when you next log in.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full. Our failure to enforce any right or provision at any time does not constitute a waiver of that right or provision.

2. Eligibility and Your Account

To register an account and use the services on Bubbles Bet Casino, you must meet the following eligibility requirements at all times.

2.1 Age and Residency

• You must be at least 18 years of age. It is a criminal offence for anyone under the age of 18 to gamble, and we take the prevention of underage gambling seriously.
• You must be resident in the United Kingdom or in a jurisdiction from which access to our services is lawful.
• You must not be self-excluded from gambling with us or with any other operator through a national self-exclusion scheme.

2.2 One Account Per Person

Each individual may hold only one account with Bubbles Bet Casino. Opening multiple accounts - whether in your own name, under a different name, or through any other person - is strictly prohibited. If we identify duplicate or related accounts, we reserve the right to close the additional accounts, void any bonuses or winnings associated with them, and return the original deposit where appropriate.

2.3 Accuracy of Your Details

When you register, you must provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, and email address. You are responsible for keeping this information current. If any of your details change, you must update your account promptly or contact our support team at support@casinobubblesbet.co.uk.

2.4 Keeping Your Login Safe

Your username and password are personal to you. You must not share your login credentials with any other person and must take all reasonable steps to prevent unauthorised access to your account. You are responsible for all activity that occurs under your account. If you suspect that your account has been accessed without your permission, contact us immediately via live chat or by emailing support@casinobubblesbet.co.uk.

3. Verification

As a responsible operator, we are required to verify your identity, age, and address. These checks help us prevent fraud, money laundering, and underage gambling. They are commonly referred to as Know Your Customer (KYC) checks.

3.1 Identity, Age, and Address Checks

We may carry out verification at any time, including at registration, upon deposit, or before processing your first withdrawal. You may be asked to provide documents such as a valid photographic ID (passport, driving licence), proof of address (utility bill, bank statement), and proof of payment method. We will let you know which documents are needed and how to submit them.

Until verification is complete, we may restrict certain account functions, including the ability to withdraw funds. We aim to process verification as quickly as possible, but timescales depend on the quality and completeness of the documents you provide.

3.2 Source-of-Funds Checks

In certain circumstances, we may ask you to demonstrate the source of the funds you use to gamble. This may involve providing additional documentation, such as payslips, bank statements, or evidence of savings. These checks are carried out in line with our regulatory obligations and are designed to protect both you and us. If requested information is not provided within a reasonable timeframe, we may restrict or suspend your account until the matter is resolved.

4. Deposits and Withdrawals

All deposits and withdrawals are processed through the payment methods available in the cashier section of your account. The methods, limits, and processing times that apply to you are displayed there.

4.1 Making Deposits

• You may only deposit using a payment method that is registered in your own name.
• Minimum and maximum deposit limits are shown in the cashier. We may adjust these limits from time to time.
• Deposits are generally credited to your account instantly, although some payment methods may take longer.
• We do not charge fees for deposits, but your payment provider may apply its own charges.

4.2 Making Withdrawals

• Where possible, withdrawals will be returned to the same payment method used for your most recent deposit. If this is not possible, we will offer an alternative method.
• Minimum and maximum withdrawal limits are set out in the cashier.
• Before your first withdrawal - and at other times as required - we may need to complete verification checks. Withdrawals will not be processed until those checks are satisfactorily completed.
• We aim to process withdrawal requests as quickly as possible. Processing times depend on the payment method chosen and the status of any outstanding verification.

4.3 Pending Withdrawals

Once a withdrawal request has been submitted, it may enter a pending period as set out in the cashier. During any permitted cancellation window, you may cancel the request and return the funds to your playable balance. After the pending period has passed and the withdrawal has been approved, the funds will be dispatched using the selected method.

5. Bonuses and Promotions

From time to time, we may offer bonuses, free spins, cashback, or other promotional offers to eligible players. Each offer is governed by its own specific terms, which will be made available alongside the promotion. The following general principles apply to all promotional offers unless the specific terms state otherwise.

5.1 Wagering Requirements

Most bonuses carry a wagering requirement. This means you must wager the bonus amount (or the bonus plus deposit, depending on the offer) a specified number of times before any winnings derived from the bonus can be withdrawn. The exact wagering requirement is stated in the terms of each promotion.

5.2 Maximum Bet While a Bonus Is Active

When you have an active bonus with wagering requirements, a maximum stake per bet or spin may apply. The maximum bet amount is specified in the promotional terms. Placing bets above this limit while bonus funds are active may result in the bonus and any associated winnings being forfeited.

5.3 Expiry

All bonuses and free spins carry an expiry period. If the wagering requirements are not met within the stated timeframe, the bonus and any remaining winnings from it will be removed from your account. Expiry periods are set out in each promotion's individual terms.

5.4 Abuse of Promotions

We reserve the right to restrict, void, or reclaim bonuses and any related winnings if we reasonably believe that a promotion has been abused. Examples of abuse include, but are not limited to, opening multiple accounts to claim the same offer more than once, using irregular play patterns designed solely to meet wagering requirements, colluding with other players, and exploiting a technical error. If we suspect abuse, we may suspend your account pending an investigation, and we will notify you of the outcome.

We reserve the right to exclude individual players or groups of players from any promotional offer at our discretion and without prior notice.

6. Responsible Gambling and Self-Exclusion

We are committed to promoting safer gambling. Gambling should be enjoyable, and we want to make sure you stay in control. A range of tools is available to help you manage your play.

• Deposit limits - set a daily, weekly, or monthly cap on the amount you can deposit.
• Session reminders - receive a notification after a set period of play.
• Time-outs - take a short break from your account for a period of your choosing (for example, 24 hours, 7 days, or 30 days). During a time-out, you will not be able to log in or place bets.
• Self-exclusion - exclude yourself from Bubbles Bet Casino for a minimum period. During self-exclusion, your account will be closed, and you will not be able to reopen it until the exclusion period has ended and you have taken positive steps to do so.
• GamStop - you can register with GamStop to self-exclude from all licensed online gambling operators in Great Britain.

If you feel that gambling is no longer fun, or if you are concerned about the amount of time or money you are spending, we encourage you to make use of these tools or to seek support from one of the following organisations: GambleAware, GamCare, or the National Gambling Helpline. You can also contact our support team at any time for assistance.

7. Closing, Suspending, or Restricting an Account

7.1 Closing Your Account at Your Request

You may close your account at any time by contacting us via live chat or by emailing support@casinobubblesbet.co.uk. Before closure, any pending bets will be settled, and any remaining withdrawable balance will be returned to you using an appropriate payment method. If you wish to close your account for gambling-related reasons, please let us know so that we can ensure the appropriate safeguards are applied.

7.2 Suspension or Closure by Us

We may suspend, restrict, or close your account at any time if we reasonably believe that you have breached these terms, if your account is being used for fraudulent, illegal, or irregular activity, if required to do so by law or by a regulatory body, or if we are unable to verify your identity. Where we take such action, we will notify you and explain the reason unless we are prevented from doing so by law.

7.3 Inactive Accounts

If your account has been inactive for an extended period - meaning you have not logged in, deposited, withdrawn, or placed a bet - we may classify it as dormant. Before applying any dormancy measures, we will make reasonable efforts to contact you. Any remaining balance will be handled in accordance with applicable regulations.

8. Complaints and Disputes

We are committed to treating every player fairly and resolving any concerns as quickly and transparently as possible.

8.1 How to Raise a Complaint

If you are unhappy with any aspect of our service, please contact us by emailing support@casinobubblesbet.co.uk with the subject line "Complaint", or speak to a member of the team via our live chat. Please include your username, a clear description of the issue, and any relevant details or screenshots.

8.2 Our Response

We will acknowledge your complaint promptly and aim to provide a full response within a reasonable timeframe. We will keep you informed of our progress. If we need additional information from you, we will let you know as soon as possible.

8.3 Independent Dispute Resolution

If you are not satisfied with our final response to your complaint, or if your complaint has not been resolved within eight weeks, you may refer the matter to an independent alternative dispute resolution (ADR) provider. Details of the ADR service available to you will be included in our final response to your complaint. The ADR service is free for you to use.

9. Liability and Governing Law

9.1 Limitation of Liability

We provide the Bubbles Bet Casino website and all related services on an "as is" and "as available" basis. While we take reasonable steps to ensure the site functions correctly and that game results are fair, we do not guarantee uninterrupted or error-free access.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses arising out of your use of the site, including but not limited to loss of profit, loss of data, or loss of opportunity. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

9.2 Your Responsibilities

You are responsible for ensuring that your use of the site complies with all applicable laws and regulations in your jurisdiction. You acknowledge that gambling involves risk and that you may lose money. We do not provide financial, legal, or tax advice, and you should seek independent professional advice if you are uncertain about your obligations.

9.3 Governing Law

These terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Both you and we agree to submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes, without prejudice to any rights you may have to refer a complaint to an alternative dispute resolution provider as set out above.

If you have any questions about these terms, please contact us at support@casinobubblesbet.co.uk or via the live chat on our site.