Privacy Policy | Bubbles Bet Casino

What Personal Data We Collect

We collect personal data directly from you, from your use of our site and, in some cases, from third parties we work with. The categories below set out the main types of information we hold.

Account and Identity Information

When you register an account we ask for your full name, date of birth, residential address, email address and telephone number. We use this information to set up and maintain your account, and to confirm that you are at least 18 years of age.

Identity-Verification Documents

To meet our legal obligations we may ask you to provide copies of photographic identification such as a passport or driving licence, a recent utility bill or bank statement as proof of address, and in certain cases documents that confirm the source of your funds. These documents are processed as part of our know-your-customer (KYC) checks.

Transaction Data

We keep records of all deposits, withdrawals, wagers and other financial activity on your account. This includes the payment method used, the amount, the date and time, and any reference numbers generated by payment providers.

Device and Usage Data

When you visit our site we automatically collect certain technical information, including your IP address, browser type and version, operating system, screen resolution, referring URL and the pages you visit. We also record session duration, the games you play and the features you use. Some of this data is gathered through cookies and similar technologies; please see the section on cookies below.

Why We Use Your Data

We process your personal data only where we have a clear reason to do so. The purposes for which we use it are set out below.

Running your account - to register you, process deposits and withdrawals, settle wagers, respond to your queries and provide customer support via live chat or email.
Age and identity verification - to confirm that you are at least 18 years old and that you are who you say you are, in line with the legal requirements placed on licensed gambling operators in Great Britain.
Fraud prevention and anti-money-laundering - to detect, investigate and prevent fraudulent or suspicious activity and to comply with anti-money-laundering legislation.
Meeting our legal and regulatory duties - to comply with the conditions of our gambling licence, respond to lawful requests from regulators and law-enforcement bodies, and keep the records the law requires us to keep.
Safer gambling - to monitor your play, apply deposit limits, cooling-off periods, time-outs or self-exclusion where appropriate, and to identify signs of problem gambling so that we can intervene or signpost support from organisations such as GambleAware, GamCare or the National Gambling Helpline.
Marketing communications - to send you promotional offers, bonuses and updates about our services where you have opted in to receive them. You can withdraw your consent at any time by updating your account preferences or contacting us.
Improving our services - to analyse how our site is used, test new features, resolve technical issues and improve the overall player experience.

Our Legal Bases Under UK GDPR

UK data-protection law requires us to have a valid legal basis each time we process your personal data. In plain terms, the bases we rely on are as follows.

Contract - much of what we do with your data is necessary to perform the contract between us (our Terms and Conditions). Without it we could not open your account, process your transactions or pay out winnings.
Legal obligation - we are required by law to verify your identity and age, carry out anti-money-laundering checks, keep certain records and report to regulators. Processing your data for these purposes is not optional.
Legitimate interests - we have a legitimate business interest in preventing fraud, maintaining the security of our platform, analysing site usage to improve our services and ensuring responsible gambling. Before relying on this basis we carry out a balancing exercise to make sure our interests do not override your rights.
Consent - where we send you marketing communications we do so on the basis of your freely given consent. You may withdraw that consent at any time without affecting the lawfulness of any processing that took place before you withdrew it.

If you would like more detail about the specific legal basis we rely on for a particular processing activity, please contact us at privacy@casinobubblesbet.co.uk.

Who We Share Your Data With

We do not sell your personal data to any third party. We share it only where there is a clear need to do so, and only with parties who are required to protect it appropriately. The main categories of recipient are set out below.

Payment providers - the banks, card schemes and electronic-wallet operators that process your deposits and withdrawals need certain transaction and identity data to complete those payments securely.
Identity-verification and fraud-prevention partners - we work with specialist third-party services that help us confirm your identity, check your documents and detect potentially fraudulent activity. These partners receive only the data they need for that specific purpose.
Regulators and law-enforcement bodies - where the law requires it, we may disclose personal data to the Gambling Commission, the Information Commissioner's Office, HM Revenue and Customs, law-enforcement agencies or other authorities with a lawful basis to request it.
Professional advisers - our legal, accounting and auditing advisers may receive personal data where it is necessary for them to provide us with professional services.
Technology and hosting providers - the companies that host our platform, manage our databases and provide essential IT infrastructure process personal data on our behalf under strict contractual terms.
Self-exclusion services - if you register with GamStop or another recognised self-exclusion scheme, we exchange the data needed to enforce your exclusion across licensed operators.

Where any of these recipients are based outside the United Kingdom, we ensure that appropriate safeguards are in place before transferring your data, in line with the requirements of UK data-protection law.

How Long We Keep Your Data

We retain your personal data for as long as your account remains open and active. Once your account is closed - whether by you or by us - we continue to hold your data for the period required by law and regulation. The exact length of that retention period depends on the type of data and the legal obligation that applies to it; anti-money-laundering rules, tax law and the conditions of our gambling licence each set their own minimum periods.

After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised data that cannot identify any individual may be kept indefinitely for statistical and analytical purposes.

Your Rights and How to Exercise Them

Under UK data-protection law you have a number of rights in relation to the personal data we hold about you. We are committed to making it straightforward for you to exercise them.

Right of access - you can ask us to confirm whether we process your personal data and, if so, to provide you with a copy of it.
Right to rectification - if any of your data is inaccurate or incomplete, you can ask us to correct or update it.
Right to erasure - in certain circumstances you can ask us to delete your personal data. This right does not apply where we are legally required to keep the data.
Right to restrict processing - you can ask us to limit the way we use your data in certain situations, for example while a complaint or query about your data is being looked into.
Right to object - you can object to our processing of your data where we rely on legitimate interests as our legal basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to data portability - where our processing is based on your consent or on a contract, and is carried out by automated means, you can ask us to provide your data in a structured, commonly used, machine-readable format.
Right to withdraw consent - where we process your data on the basis of consent, you may withdraw that consent at any time. This does not affect the lawfulness of any processing carried out before you withdrew it.

To exercise any of these rights, please email us at privacy@casinobubblesbet.co.uk or contact our support team at support@casinobubblesbet.co.uk. You can also reach us through the live chat on our site. We aim to respond to all data-rights requests within one calendar month. In complex cases or where we receive a large number of requests at the same time, we may extend this by up to two further months, but we will let you know if that is necessary.

Cookies

Our site uses cookies and similar tracking technologies to keep you signed in, remember your preferences, analyse traffic patterns and deliver a smooth browsing experience. Some cookies are strictly necessary for the site to function; others help us understand how players use the site or allow us to show you relevant content. You can manage your cookie preferences at any time through the cookie-settings tool on our site. For full details on the cookies we use, the purposes they serve and how to control them, please refer to our Cookie Policy.

Changes to This Policy and Contact Details

We may update this Privacy Policy from time to time to reflect changes in the law, our processing activities or the way our site operates. Where a change is significant, we will take reasonable steps to notify you - for example by posting a notice on our site or sending you an email. The date on which this policy was last updated is shown at the top of this page.

If you have any questions about this Privacy Policy, about the personal data we hold on you, or about any of the rights described above, please get in touch with us.

Data-protection queries: privacy@casinobubblesbet.co.uk
General support: support@casinobubblesbet.co.uk
Live chat: available on our site during operating hours

We take data protection seriously and will always do our best to address your concerns promptly and transparently.